Anix FAQ

Support and FAQ
1. What to expect after installation/deployment?
When you installation or deployment the APP, we are automatically able to have following experience.
Anix serves as a virtual customer service agent, quickly answering questions. Anix available to help your customers 24/7, making the sales and support experience more efficient by reducing volume by up to 40% upon launch.

2. How your customers can interact with Anix?
Customers interact with Anix using natural and personal communication, allowing for faster problem solving and clear next steps.

3. How to add repository of questions to Anix?
Create a repository of questions that are frequently asked and their straightforward answers. It just that easy.



4. Can real call center agent talk and chat through Anix?
If a question doesn’t have an answer in your repository, your live service team can use Anix to directly talk with the customer. The Anix avatar will make the experience feel personalized and immediate.

5. Is Anix learning?
The Anix platform will make recommendations for how to make your question and answer repository more accurate and diverse. By expanding Anix’s knowledge base, your team can support more volume without having to increase your human support staff.

6. Is Anix free?
Anix is free for everyone, limited up to 0-2 agents, no limitations if you are a Shopify client.

7. What integrations does Anix have?
The team at Anix is continuously working on new integrations. At this time, Anix has a Shopify, Zendesk, Watsup, Facebook integrations.

8. Does Anix works for websites?
Anix is available for both your company's website and mobile app.

9. How long does it take to install?
Anix can be deployed in a matter of seconds with only a few lines of code. We make it as easy as possible to get started in taking your customer experience to the next level. For Shopify and ZendDesk users it's full automatically.

10. How AniX works ?
Anix serves as a virtual customer service agent, quickly answering questions. If a question doesn’t have an answer in your repository, your live service team can use Anix to directly talk with the customer. The Anix avatar will make the experience feel personalized and immediate.

11. How to uninstall from Shopify website ?
Anix can be uninstall by one click, It just that easy.